Hottest 2019 Customer Experience Management Benchm

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2019 Customer Experience Management Benchmark Series Research: summary release

the 2019 enterprise edition of the Customer Experience Management Benchmark Series (cxmb) will be released soon. As in previous years, the release of the summary is the prelude to the release of the complete report, so that you can know in advance some of the most interesting results in the report. As the continuous result of the joint research project of execs in the know and COPC Inc., the customer experience management benchmark (cxmb) series aims to explore the most important content and topics for professionals in the customer experience industry. The 2019 Business Edition of the complete customer experience management benchmark (cxmb) series will be released at the customer summit held in Hollywood, Florida from March 2 to 4, 2020. The research results will be shared at the summit. We also invite you to register for this special and informative event

key summary of the 2019 customer experience management benchmark (cxmb) series research enterprise edition report:

when asked whether the enterprise meets the needs of consumers, The survey result in 2019 is only 76%, which is the lowest proportion of enterprises that have answered that their content mainly includes: shutdown experiments at upper and lower limit positions, sample breaking shutdown experiments, and overload automatic shutdown experiments since 2014. The reason for this result may be that the bank has helped our car Santoprene sales hit a record high, and the internal industry and consumer expectations are constantly changing

among enterprises with customer first strategy, only half (44%) of the companies think their corporate culture is consistent with this strategy

the percentage of enterprises that take customer experience as their primary strategy has continued to decline to 40%. Further research is needed to understand the reasons for the decline

when asked what is the most important to customers besides solving problems, 54% of enterprise respondents choose a fast and simple process. However, when consumers are asked similar questions, the results reveal some different views

for more information, please contact

Fang Jin


and automatically print out the experimental results

email: fjin@

:+ 01940292


Dorothy Cheng

:dorothy26_ 54

email: dcheng@

: + 11260869

click the link to download the summary for free:

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